October, 2002
   
 



YOUR TOY WEBSITE:
A 4-Step Primer to Building a Better Site

edited by Monica Hsu of OrangeYouGlad.com
270 West 17th Street Suite 17B
New York, NY 10011
646-498-3270

 

~ Step 1: Establish Your URL
~ Step 2: Design the Site
~ Step 3: Build the Site
~ Step 4: Market the Site

~ What Will A Site Cost?
~ Top 5 Do's & Don'ts
~ "Good" Toy Site Examples


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Step 1: ESTABLISH YOUR URL
Choose a Memorable URL

Before even building your site, you will need to create and register a super simple and memorable domain name. Long or obscure URLS can easily be forgotten or misspelled.

For example, http://www.longandobscuredomainname.com/ could easily be mistyped and is not easy to remember. And subdomains are even worse, so if you were thinking of being hosted with a provider that only gives a subdomain, think again. (i.e. http://www.hostingprovider.com/subfolder or http://www.name.serverprovider.net) To see if your name is available or already registered, visit www.networksolutions.com.

There are 3 main reasons for a simple and memorable domain name:

Ease of Use
Most people will try to go to your site directly by typing in a plausible URL in their browsers instead of trying a search engine first. A good example is Lego Toys. Their site is simply www.lego.com.
  Credibility
People often associate long urls with free or lesser quality sites. There is a parallel between sites that are hosted by cheap providers with products or services that are equally cheap. Perceived truth is more powerful than truth itself.
 

Retention
The domain name should reflect your site's core benefit. If it instantly communicates how unique you are, your URL will be positioned above the competition in the minds of your market. i.e., "ToyAdventures" implies excitement, a new experience and unique toys. (this site is launching soon. bookmark www.toyadventures.com)

Naming TIPS
.com names are the gold standard of domain names because most web browsers default to the .com extension. Always try to register the .com name even if you choose to register others. Also register the .info and .net as to avoid any confusion in the future and to avoid competition stealing traffic from your site by registering the .net or .info of your domain name.

Try to keep the url to 15 letters or less. Less is more.

Hosting
Don't use a free domain service. Free hosting is useless when your site is down, unavailable, and not accepting orders. You get what you pay for.

If you use a shared provider, make sure they host on a server that your developer is familiar with and that they provide options for features you'd like to incorporate. (i.e., search, ecommerce, etc.)

Make sure your ISP provides backup/redundant servers in case one goes down.
(shared hosting providers will not offer this; only dedicated providers do this - they are slightly more expensive but especially worth the investment for an ecommerce site)

Avoid ISPs that only offer free email support - many ISPs provide live phone support which are quick and reliable.

BACK TO TOP ^

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Step 2: Design the site
Before designing the site, you need three critical components:

1. Brand/Logo - the brand of the company is the emotional message and purpose of the organization. It delineates personality, energy and order and inspires company culture and consumer belief. Take for example Nickelodeon's "Kid Power" or Apple's "Think Different" or Nike's "Just Do It". These brands help consumers be something, express something, or fill some un-yet met need. The brand is the central organizing principle which every point of contact forms the customer experience.

Make sure you understand and can describe your company brand before starting your site. Can the essence be described in 5 words or less?

Is there a logo already developed that has these traits? If not, consider developing the logo before beginning the site.

2. Sitemap- Useability choices aren't made randomly. They are precisely mapped out with the goal clearly delineated. The sitemap (or information architecture) illustrates the best logical structure of your site in order to accomplish your goals. It ensures that the solution is not only beautiful and appropriate, but also intuitively comfortable from a user's standpoint.

Ask yourself, will a search function help my audience? Will I need an email signup to feature promotions? What other incentives or enhancements will I need to ensure that visitors returns?

3. Know Your Target Audience - The success of the site depends on knowing the target audience. When you sit down to design your site, consider their abilities and preferences and select colors, navigation and other page elements that will appeal to them. In general, toy sites audiences are divided into:

RETAILERS/BUYERS
Walmart, Target and other mass market chains are the mecca for toy fans. Toy buyers are professionals and are apt to buy from manufacturers with credible looking and professional sites. Product must be large and clear enough for the buyer to see the details.
 

CONSUMERS
Most toys are marketed to
~ parents who will want to satisfy their children

~ teens with disposable income that comes from after school jobs

~ young adults (18 -28 year) who are usually collectors and will pay top dollar for retro toys

Design Components:
Color: for all audiences, choose a color palette that is fun and appealing and implement eye-catching graphics. Make sure the colors are complementary and that text is easy to read.

Content: Unlike print content, web visitors want useful information that is digestible and comes up quickly. Be succinct. Some methods of making information easy to find are:

a. using bulleted items
b. clearly defining sections
c. using columns to vary text
d. using short paragraphs

Make sure contact information (company name, address, phone number, email) is easy to find. Include customer ratings, awards and testimonials to ensure credibility if you are selling merchandise.

Design Tips:
A navigation system on the top of the page is the most familiar for web users. DHTML dropdown navs or a dual navigation system is easier and quicker to use. But beware the corporate buyers that are still using Netscape 3 and IE 4....they may or may not be able to view glitzy type Flash and other frills.

BACK TO TOP ^



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Step 3: Develop the site


Because search engines are directly tied into the meta tags and keywords within a site, it is crucial to know these before development begins. Make sure to have content (text, diagrams, photography, illustrations, keywords, etc.) prepared beforehand as this will save you time and money on the development end.

If you are planning on using an internal team (or yourself!) for making updates, consider deploying a Content Management System. This will allow non-technical staff to easily maintain designated “update-able” areas of the site such as calendar of events, photo gallery, products, press releases, etc.

Also ensure that the developer thoroughly reviews the site for spelling and text errors and carefully tests on all popular and current browsers, platforms and systems.

Once the site is migrated to the ISP, reverify all links and the fidelity of the site.

Development Tip:
Consider having the site accessible in other languages. Because toy products are enjoyed throughout the world, provide the extra service at a nominal cost. Google now offers a Beta version of their translation tool for free. Since it is a Beta, Google is not guaranteeing grammar or punctuation. An example of a professionally translated language site is Hasbro's Spanish site.)

ECommerce
Are you planning on implementing ecommerce on the site? Make sure that your shopping cart and credit card transactions are transmitted over a secure page and that you have a merchant account for credit card transactions. Consumers DESPISE seeing that they are transmitting their personal information over an unsecure page. THEY WILL LEAVE YOUR SITE. Also make sure that you are a Verisign secure site...Verisign assures your credibility.

There are several ways to accept Credit card payments.

PayPal
Easy and popular but somewhat cumbersome (a user has to be a registered member of Paypal + the retailer is hit with a 2.9% +.30 charge for every transaction).

You will need to set up the PayPal account and it will take an additional 5 days to implement it once it is set up.

Note that PayPal does not allow you to offer coupons or discount codes to your customers.

 

Out-of-the-Box
An out of the box solution allows user to use their credit card straight out of their pockets. Try CCNow.

Customized
A customizable out of the box solution like Microsoft's commerce server can be installed and customized by an end user or customized by a specialized programmer

 

From Scratch
A robust ecommerce system built from scratch using ASP or PHP.

BACK TO TOP ^


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Step 4: Market the site

Great! Your site is up and running and works on multiple browsers. Here are some of the most effective methods to get the word out.

Search Engine Registration
Have your developer optimize your pages for search engine recognition through

a. Unique terms in your keywords and directly on the pages. Terms like "toys" and "kids" are overused. Use terms that more specifically describe your unique product or offering such as "japanese tin robots." With more specific terms, your site will appear higher on the search results page, and since these results are a better match to the search you will have more effective hits. Most ISPs provide web statistics so you can check from week to week how your meta tags are performing.  

b. Unique keywords and phrases in the meta tags and make sure that they are repeated in the text on the page. Search engines look at both to double check for relevance.

c. Unique page titles.

d. Replacing the spaces between keywords with commas.

e. Short alt tags for your images.

 

Now you need to register those pages with key search engines for better placement. Searchers usually don't go beyond the first 30 urls provided, so top placement is critical. There are a number of paid search engines (and yes, Yahoo now charges) to register.

At the very least, register your site with Google's Open Directory. This is a free service.

Online Advertising
via Search Engines
Every major search engine accepts paid listings which guarantee top results. Two that we recommend are:

Google:
a. Premium Sponsorships - these are no more than two enhanced text links that appear at the top of the Google results page whenever the keywords or phrases you have purchased are searched for by a user; and

b. AdWords Select™ - enables you to manage your own account, and with cost-per-click (CPC) pricing, you pay only when users click on your ad. You control your costs by setting a daily budget for what you are willing to spend each day.

Overture: very similar to Google's AdWords because you "bid" on the terms. Overture is the fastest method, but requires a $50 deposit.

via Ad Banners/Buttons
We only recommend ad banners, buttons and link exchanges if you know you're targeted audience visit the sites you are advertising on. For the money spent, your best advertising value comes from targeted mail (emails, newsletters) and from the search engine ads. If you want more information on ad banner returns, please read DoubleClick's article on online advertising.

Promotional Tools
Here are some good ways to build your marketing database:

1. Newsletter subscriptions - offer a free subscription to an off/online newsletter that provides timely news, hot topics or the latest products. Asking users to join allows you to capture data and target them for future promotions.

2. Surveys - Surveys are a great way to determine the attitudes, beliefs and opinions of visitors. Using surveys on a regular basis will allow you to plan, create, administer, and forecast your business by analyzing responses.

3. Contests - Create a giveaway contest where visitors who enter have the opportunity to get additional entries and chances to win by telling their friends – the cost of the contest is dependent on the server and database deployed; make sure the prize is relevant!

4. Share-the-Love program - after purchasing, the buyer can email friends a 10% discount

5. Email - straight discount promotions that are virally emailed.

Public Relations
The best method is to hire a good public relations company who specializes in the toy industry, but if you are on a very tight budget try these options:

1. Write a News release - News or press releases can be an invaluable tool for gaining positive publicity, keeping your company's name in the public eye, and providing the public with information that builds a sense of good will. Remember, you aren't selling anything. You're sharing information about your company that the public might find interesting. A very good template can be found at BizMove.

Even if you don't feel a need to send any releases to local reporters, maintaining a news release archive on your Web site is an excellent way to demonstrate productivity, activity and achievement. If your company appears busy, people will assume you must be great at what you do.

Tip: Make sure to include appropriate contact information on top and keep the release to 500 words or 2 pages. Make it as fast and easy to read as possible.

2. Compile a list of relevant publications and trade magazines along with the appropriate contacts. (i.e., LicenseMag, Playthings, etc.) Call the publication and ask to which editor or reporter to address the news release and in what format they prefer (email, fax, regular mail?)

BACK TO TOP ^

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
How Much Will It All cost?

Website pricing varies according to how much content, how many pages and the technical complexity of the site. There are three qualifying factors in determining the success of the site: Quality, Time and Budget. Usually, it winds up that one of them is shortchanged. Even if you have a large budget but need it fast, you'll sacrifice quality. Likewise, if you have all the time, but don't have the budget, you'll also sacrifice quality.

Focusing on the needs of your customers and pre-planning will save you both time and money. By working with a design firm that understands your objectives as well as your budget you are investing in the most important group in the entire project: your customers.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Top 5 Do's

1. Choose an easy to remember and short url

2. Spellcheck the site

3. Use images wisely

4. Do usability testing

5. Update you site on at least a monthly basis with fresh and interesting content

Top 5 Don'ts

1. Avoid broken links

2. Forgo annoying blinking animation

3. Don't submit to search engines until the site is ready

4. Only add music if it's a fast download and relevant to the site

5. Don't use crazy color combinations that are hard to read

BACK TO TOP ^

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Suggested "good" toy SITES:

corporate:
a. Mattel
b. Gameboy
c. LeapFrog

fun:
a. RadioFlyer
b. Gemmy
c. Spawn
d. Alpi

--------------------------------------------------------------------------
About the Editor and Authors
Monica Hsu is a partner in the web, print and product design firm OrangeYouGlad (OYG). She has over 15 years experience in marketing and communications, designing and developing websites for fortune 1000 clients such as Universal, McGraw-Hill, MorganStanley. Team members who contributed to this article have also built sites for Prudential, Bank of New York, Bear Sterns, SONY, Wrenchead.com, McGraw Hill, Seagate Technologies, Kenneth Cole, Geico, and All American Collectibles.

OYG is an energetic design boutique specializing in online and communication solutions. Services include web and print design, programming, branding, marketing and copywriting. Each team member works out of a virtual office, allowing OYG to operate with minimal overhead and to offer pricing well below traditional agencies, while still maintaining a high level of quality. Team members remain in constant contact via email, instant messaging, online intranet and conference calls to ensure that each project remains on track.

Recent clients include FlowerDrumSong, Avirex, ECI, Sherm Edward Candies, Factor Inc., MediComp, Number1issue, Different Strokes and Robot Hot Dog.

Email Monica at monica@orangeyouglad.com for more information.


Copyright 2002 OrangeYouGlad ~ info@orangeyouglad.com